At Alpha Peptide, every research product undergoes independent third-party testing before it becomes available for purchase. We stand behind the quality of every batch and are committed to providing a transparent and reliable research experience.
Because our products are intended for laboratory research use only, we ask that you review the policy below before placing your order.
Due to the nature of research materials, we are unable to accept returns once an order has been shipped or delivered.
This policy helps ensure the integrity, storage conditions, and traceability of every research product we supply.
If your order arrives damaged, incomplete, or you receive the incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
Your order number
A brief description of the issue
Clear photos of the package and product
Once reviewed, we’ll work with you to provide an appropriate resolution, which may include a replacement or store credit where applicable.
If your tracking indicates your shipment has been lost in transit, please contact us as soon as possible.
We’ll work directly with the shipping carrier to investigate the shipment and determine the appropriate next steps.
Orders may be modified or cancelled only before they have been processed or shipped.
Once an order has entered the fulfillment process, we are unable to make changes or cancellations.
Refunds are considered only in circumstances such as:
Incorrect item shipped
Product damaged during transit
Order unable to be fulfilled
Approved refunds will be processed back to the original payment method whenever possible. Processing times may vary depending on your financial institution.
Our goal isn’t simply to sell research materials—it’s to build long-term relationships based on trust, transparency, and exceptional customer service.
If something isn’t right, we’ll work with you to find a fair and reasonable solution.
Every conversation is an opportunity to earn your trust.
If you have any questions regarding your order or this policy, please contact our support team.
Email: support@alphapeptide.ca
Response Time: Within 24 hours (Monday–Saturday)
